ISO 9000

. Designed to ensure that organizations meet the needs of customers and other stakeholders.
. Standards are published by ISO, the International Organization for Standardization

Advantages

. Create a more efficient, effective operation
. Increase customer satisfaction and retention
. Reduce audits
. Enhance marketing

Problems


. Amount of money, time, and paperwork required for registration
. ISO 9000 is not any indication that products produced using its certification are any good
. Most US consumers are not aware of ISO 9000 and it holds no relevance to them
. Prone to failure if a company is concerned with certification over quality